Returns & Exchanges

At Mochi Phone, we want you to be completely satisfied with your new device, which is why we offer a 30-day return window for all electronics. If your gadget isn't the perfect fit, we provide a streamlined process for returns and exchanges to get you back to your digital life.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and ensure the phone is securely packed in its original box with all included accessories.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device for quality assurance, your refund or exchange will be processed within 3-5 business days.