Frequently Asked Questions
Everything you need to know about your Mochi Phone experience.
Are Mochi phones unlocked and compatible with all carriers?
Yes, all smartphones sold at Mochi Phone are factory unlocked and compatible with GSM and CDMA networks worldwide.
What is the standard shipping timeframe for orders?
We offer free standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for mobile devices?
We offer a 30-day money-back guarantee. Devices must be returned in their original packaging with all accessories included to qualify for a full refund.
Do your electronics come with a warranty?
Every device purchased from Mochi Phone includes a comprehensive 12-month manufacturer warranty covering technical defects and hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery.